1. Personal Information We Collect

When you purchase from Gunam Oils or use our diagnostic tools, we collect only the necessary information required to fulfill your order safely:

• Order & Contact Details: Full name, 10-digit mobile number, email address, postal delivery address, and pincode across all 38 districts of Tamil Nadu.
• Payment Information: All online payments are securely processed through our authorized partner Razorpay. Gunam Oils never accesses, collects, or stores your credit card numbers, debit card details, CVVs, UPI PINs, or banking passwords.
• Wellness Quiz & Inquiries: Responses provided during our 30-Second Oil Finder Quiz or customer support messages sent via WhatsApp and email, used solely to recommend the right herbal oil.

2. How We Use Your Data

We use your personal data exclusively for direct fulfillment and service delivery:

• Processing, packing, and dispatching your orders from our Chennai facility.
• Sending automated WhatsApp/SMS order confirmations, tracking links, and delivery updates.
• Providing dedicated customer care and addressing questions about product usage.
• Order verification and dispatch processing prior to shipping.

3. Third-Party Partners & Logistics

To deliver fresh small-batch Ayurvedic oils straight to your home, we collaborate with strictly vetted partners:

• Authorized Logistics Couriers: Delivery partners operating across Tamil Nadu who receive only your shipping name, address, and contact number solely to deliver your parcel.
• Payment Gateway: Razorpay Software Ltd., compliant with PCI-DSS Level 1 standards and 256-bit bank-grade encryption.

4. Cookie & Local Storage Usage

Our website utilizes local storage strictly for essential functional purposes — maintaining your shopping cart items, preserving delivery preference state, and ensuring swift device responsiveness. We do not use intrusive third-party cross-site trackers or surveillance cookies.

5. Data Retention & Your Rights

We retain order records for the duration required by applicable statutory tax and commercial laws in India. As a customer, you hold full rights to:

• Review the contact and address details associated with your orders.
• Request correction of any outdated information.
• Request complete deletion of your customer contact record from our promotional broadcasts at any time.

6. Grievance Officer & Contact Information

If you have questions, feedback, or data privacy requests, our Grievance Officer is available to assist you:

1. Ayurvedic Herbal Wellness Disclaimer

Gunam Oils formulates 100% natural, cold-pressed herbal oils using traditional Ayurvedic botanicals including Hibiscus, Bhringraj, Amla, Methi, Eucalyptus, and Sesame Oil. Please note the following important wellness guidelines:

• Our products are crafted for topical hair and body care routines. In adherence to Indian AYUSH regulatory standards, our formulations do not claim to diagnose, cure, treat, or prevent any medical pathology, disease, or medical disorder.
• Every individual's hair biology, skin sensitivity, and lifestyle factors are distinct. Results may vary from person to person.
• Patch Test Mandate: Although our oils are formulated without mineral oils, artificial parabens, or synthetic fragrance, we recommend performing a 24-hour skin patch test on the inner arm before full application. Discontinue use if irritation occurs.

2. Product Pricing & Inclusions

All prices listed on Gunam Oils are in Indian National Rupees (₹) and include all applicable taxes:

• Prices are subject to change without prior notice. The price charged at checkout is final.
• Standard bottles are delivered in premium 100 ml sealed leak-proof packaging.

3. 100% Secure Online Payment Policy

We provide instant, bank-grade encrypted online payment across Tamil Nadu:

• Prepaid Online Orders: Processed instantly and securely via Razorpay (UPI: Google Pay, PhonePe, Paytm, Debit/Credit Cards, and Net Banking).
• Order Protection: All transactions are protected by 256-bit SSL encryption. We do not store sensitive bank credentials or card PINs on our servers.

4. Shipping, Timelines & Dispatch

All Gunam Oils bottles are freshly blended and hand-packed in Chennai:

• Orders are dispatched within 24 to 48 business hours of confirmation.
• A flat shipping fee of ₹50 applies to standard express courier delivery across all 38 districts of Tamil Nadu.
• Standard transit time across Tamil Nadu is 3 to 6 business days.
• Deliveries are carried out on business days (Monday through Saturday, excluding gazetted holidays).
• Accurate delivery address and 6-digit pin code are required. Gunam Oils is not liable for failed deliveries resulting from incomplete or inaccurate addresses.

5. Cancellations, Returns & Replacements

Due to the personal care, hygienic, and herbal nature of our bottled oils:

• Order Cancellations: You may cancel an order free of charge before it has been dispatched by emailing care@gunamoils.com with your Order ID. Once an order is handed to the courier partner, it cannot be recalled.
• Damaged / Leaked / Incorrect Items: If your package arrives damaged in transit, broken, or leaking, please notify us within 48 hours of delivery with unboxing photographs or video at care@gunamoils.com. Upon verification, we will send a complimentary brand-new replacement bottle or issue a 100% full refund immediately.
• Opened / Used Bottles: In accordance with Indian health and cosmetic safety standards, opened bottles cannot be returned or refunded once the seal is broken.

6. Intellectual Property

All content published on this website — including the Gunam name, logomark, product descriptions, photography, botanical writeups, and website source code — is the intellectual property of Gunam Oils. Unauthorized reproduction, scraping, or commercial duplication is strictly prohibited.

7. Governing Law & Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of India. Any legal disputes or claims arising out of or related to our products or services shall be subject to the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu, India.